Returns
Due to the nature of our products (personal care items), we do not accept returns once products have been opened or used.
However, if you receive:
– A damaged item
– The wrong product
– A missing item
Please contact us within 48 hours of delivery, and we will resolve the issue.
We value customer satisfaction and will always do our best to ensure you receive quality products
To be eligible for a return, kindly note that your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once returned order is received, a notification will be sent to you on the eligibility of your refund after inspection.
If approved, refund will be processed, and credited to your credit card or original method of payment, within a certain period of 7 business days.
LATE REFUNDS: For delayed refunds, kindly check with your bank.
It may take some time before your refund is officially posted.
For further enquiries, kindly contact us at {niimaskingh@gmail.com}.
SALES: Only regular priced items may be refunded. Sale items cannot be refunded.
GIFTS: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Exchanges
If you need to make a change to your order, please contact us before it is shipped.
Once an order has been dispatched, we are unable to offer exchanges
SHIPPING RETURNS: To return your product, you should mail your product to: Ni-ima Skincare, Tamale, Ghana – +233 206 113 947.
You will be responsible for paying for shipping costs on returned items. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NEED HELP? Contact us at niimaskingh@gmail.com for questions related to refunds and returns.